Download NeoGrowth App
| Escalation levels | Contact Point | Designation | Contact Information | Mode |
|---|---|---|---|---|
| Level 0 | Central Helpline | Customer Service Representative |
📞 1800-419-5565 / 9820 655 655 🕘 Mon–Sat, 10:00 AM – 6:00 PM |
Phone |
| Central Email Helpdesk | Customer Service Representative | helpdesk@neogrowth.in | ||
| Branch / Walk-in / Letter | Designated Officer at Branch | Nearest NeoGrowth branch / By post | Walk-in / Physical Letter | |
| Level 1 | Email Escalation (After 5 days)* | Manager – Customer Service | csmanager@neogrowth.in | |
| Level 2 | Email Escalation (After 10 days)* | Grievance Redressal Officer (Mrs. Bijal Patwa) |
grievanceofficer@neogrowth.in | |
| 📞 022- 49219 932 | Phone | |||
| Level 3 | Final Escalation (After 15 days)* | Principal Nodal Officer | nodalofficer@neogrowth.in | |
| 📞 022-49219-930 | Phone |
*The days mentioned are from the day the customer connects through any of the above-mentioned modes of communication.
Note : If any complaint lodged by the borrower against the NeoGrowth is rejected wholly or partly by the NeoGrowth, or the borrower is not satisfied with the reply; or the borrower has not received any reply within 30 days of receipt of complaint by the NeoGrowth, the said borrower can lodge a complaint over the Complaint Management System (CMS) portal (https://cms.rbi.org.in) under the Reserve Bank-Integrated Ombudsman Scheme (RB-IOS) or send a physical complaint to “Centralised Receipt and Processing Centre, 4th Floor, Reserve Bank of India, Sector -17, Central Vista, Chandigarh - 160017” as per the grievance redressal mechanism prescribed by the Reserve Bank
Following to be noted -
- The TDS Refund claims need to be applied via the Merchant portal and it will take TAT of 15 working days to be processed depending upon the monthly TDS submission cycle. For more details click here.
- The Credit bureau related query to be raised with our Helpdesk Team and the TAT will be of 07 working days to be updated post communication from CI.
- All our communications are sent ONLY to the Registered Mobile Number or on the Registered Email Address updated in our system.
- In-case of any change or correction to the registered contact details, we request you to to call us on our Toll-Free Numbers / Helpdesk Email id.
- For documents such as Loan statement, Repayment schedule and Interest certificate you may download the NeoGrowth customer application as a DIY.
- STATE
- Jharkhand
- Odisha
- West Bengal
CITY
Address:
NeoGrowth Credit Pvt. Ltd.
4th Floor, Meghdeep Building, Q Road, Bistupur, Jamshedpur - 831001
Address:
NeoGrowth Credit Pvt. Ltd.
5C, 5th Floor, Metro House, Plot no-A/410, Bani Vihar Square, Saheed Nagar, Bhubaneswar – 751007
Address:
NeoGrowth Credit Pvt. Ltd.
Gitanjali Apartment, 8/B, Middleton Street 3rd Floor, Room No. 3A, Kolkata, West Bengal – 700071
CITY
Address:
NeoGrowth Credit Pvt. Ltd.
3rd Floor Plot No: 7-B Pusa Road Rajendra Park New Delhi 110060
Address:
NeoGrowth Credit Pvt. Ltd.
2nd Floor, Bearing no. 16A, Sant Nagar, East Of Kailash, New Delhi - 110065.
Address:
NeoGrowth Credit Pvt. Ltd.
2nd Floor, Office No.7, S.C.O.55-56-57, Sec-8C, Chandigarh-160008
Address:
NeoGrowth Credit Pvt. Ltd.
Apra Towers, Cabin number 304, Basement SCO-130,31-32, Feroze Gandhi Market, Ludhiana – 141001
Address:
NeoGrowth Credit Pvt. Ltd.
Fortune Height Office No 403, 4th Floor Subash Marg, C-Scheme,
Jaipur - 302001
Address:
NeoGrowth Credit Pvt. Ltd.
315, Rohtas Trident, 1st floor, Ranapratap Marg Hazratganj, Lucknow-226001 Landmark- Opposite NBRI office.
- STATE
- Andhra Pradesh
- Karnataka
- Tamil Nadu
- Telangana
- Union Territory
- Puducherry
CITY
Address:
NeoGrowth Credit Pvt. Ltd.
Door No-39-10-19, 2nd floor, Sri Surya enclave, Labbipet, Vetahnari Hospital Road, MG Road, Vijayawada 520010 (Urban), Krishna, Andhra Pradesh.
Address:
NeoGrowth Credit Pvt. Ltd.
Flat No. 403, 3rd Floor, Door No. 47-10-22, Pakki’s Apartment, 2nd lane ,Dwarakanagar, Visakhapatnam-530016
Address:
NeoGrowth Credit Pvt. Ltd.
DR. BK Reddy Building 19-8-83, Sivaji Nagar RC Road, Tirupati – 517501
Address:
NeoGrowth Credit Pvt. Ltd.
“LANGFORD AVENUE” bearing No.14, Langford Garden, Near Richmond Road Flyover Bangalore – 560 025,
Address:
NeoGrowth Credit Pvt. Ltd.
#415/B Cantour road, 1st main road,Gokulam 3rd stage, Mysore 570002.
Address:
NeoGrowth Credit Pvt. Ltd.
3rd Floor, Wali Nirvana Trandwinds, Opp. Hosur Regional Bus Terminal, Vidyanagar, Hubli - 580021
Address:
NeoGrowth Credit Pvt. Ltd.
Door no. 13-12-1394/57(1), 3rd Floor, Ramabhavan Complex, Mangalore - 575003
Address:
NeoGrowth Credit Pvt. Ltd.
3rd Floor, South Wing, Karumuthu Centre Old door no. 498 & New door 634, Anna Salai, Teynampet Village, Chennai-600035
Address:
NeoGrowth Credit Pvt. Ltd.
Office No. 1940/2, 2nd Floor, Trichy Main Road, Ramanathapuram, Coimbatore 641045, Tamil Nadu.
Address:
NeoGrowth Credit Pvt. Ltd.
38 & 38/2, Krishnarayar Thepakulam Street, Land mark: Behind Bandhan Bank Madurai, Tamil Nadu- 625009.
Address:
NeoGrowth Credit Pvt. Ltd.
Unit No.602, 6th Floor, Lake Shore Towers, Beside Yes Bank, Raj Bhawan Road, Somajiguda, Hyderabad - 500082
Address:
NeoGrowth Credit Pvt. Ltd.
127, 100 Feet Road, Ground Floor, Natesan Tower, Indira Gandhi Circle, Puducherry - 505005
- STATE
- Gujarat
- Madhya Pradesh
- Maharashtra
CITY
Address:
NeoGrowth Credit Pvt. Ltd.
305-306, Rain Drops Building, Opp. Yes Bank, C. G. Road, Ahmedabad - 380006
Address:
NeoGrowth Credit Pvt. Ltd.
Unit 801, Siddharth Complex, 8th Floor, R C Dutt Road, Next To Express Hotel, Alkapuri, Vadodara - 390007.
Address:
NeoGrowth Credit Pvt. Ltd.
Office No. 906, ‘King's Plaza’, Astron Chowk, Rajkot - 360001
Address:
NeoGrowth Credit Pvt. Ltd.
212 International Trade Centre, Majuragate Char Rasta, Ring Road, Surat 395002.
Address:
NeoGrowth Credit Pvt. Ltd.
109, 1st floor Starlit Tower 29, YN Road, Indore 452001
Address:
NeoGrowth Credit Pvt. Ltd.
Block no. 16 B – 1 Laxmi Nivas, Pai Nagar, Mandpeshwar Road, Borivali West, Near Gokul Hotel, Behind Ganjawala Apartment, Mumbai - 400092
Address:
NeoGrowth Credit Pvt. Ltd.
Times Square, Tower E, 9th Floor, Andheri-Kurla Road, Marol, Andheri East,
Mumbai- 400059, Maharashtra
Address:
NeoGrowth Credit Pvt. Ltd.
Unit No. 503, 5th Floor, Indu Yash II, 186, Cement Road, Dharampeth extension, Nagpur - 440010
Address:
NeoGrowth Credit Pvt. Ltd.
‘Shree Ganesh Kuber’, KBT Circle, Gangapur Road, Nashik – 422013
Address:
NeoGrowth Credit Pvt. Ltd.
1st floor, Office No. 404 & 405, Connaught Place, CTS No. 28, H. No. 25 S No. 327 Bund Garden Road, Pune-411001
Address:
NeoGrowth Credit Pvt. Ltd.
A/103, 1st Floor, Nagesh Co-operative society LTD. Near Aradhana Talkies, Lal Bahadur Shastri Marg, Naupada, Thane West - 400602
